Shipping Policy (United States)
Most orders received before 12pm (AZ Time) will ship out the same day. Most orders received after 12pm (AZ Time) will ship the following business day. We do not ship on Sundays or on holidays when the US postal offices are closed. Occasionally we are able to ship on Saturdays; however, most orders placed after noon on Fridays will ship the following Monday.
We ship from 3 different locations: our main office in Arizona, our fulfillment center in Nevada, and our distribution center in Toronto, Canada. See below under "international" for more international shipping details.
We ship the majority of our orders via United States Postal Service (USPS).
First class mail
Free first class mail on all domestic (US) orders over $14; $5 for first class mail on orders less than $14.
Ships via USPS and usually takes anywhere from 1-7 business days in the USA.
Free on domestic (US) orders over $55 (must select at checkout); $10 for orders less than $55.
Ships via USPS and usually takes 2-3 business days. This is not a guaranteed service.
Express mail - $40 - Signature Required
$40 Express 1 day shipping for domestic (US) orders. If the order is placed before 12 pm (AZ Time), the order will usually ship the same day and arrive the next day. It is helpful to alert us via phone or email if you have placed an express order so it can be prioritized. Please note that there are some locations in the US that USPS can not reach in one day. Also note a signature is required for this service, therefore someone must be present upon delivery.
For express orders, we can also ship via UPS. They offer guaranteed next day and second day services, but at a higher cost. Next day air is about $90 and second day air is about $65. This varies by distance and weight. We will charge actual cost (plus $5) for these services.
We offer shipping to the contiguous United States via UPS for $10. Customers in Alaska or Hawaii who wish to use UPS will be charged actual cost.
Special Note: Sometimes during the holidays orders can take longer than the above stated estimated delivery times. Please keep this in mind, unless you have requested guaranteed services.
International Shipping Information
Please note that shipping anywhere outside of the US may incur customs fees. Products Development, LLC cannot predict customs and duties fees that may arise and the order recipient is responsible for these costs.
We ship to Canada from AZ for only $10 (plus $5 per lb). This service can take 7-21 business days. We also offer a service for our Canadian customers, who can choose shipping from our distributor in Canada (these orders will ship from Toronto). This service costs $15 (plus $5 per lb). Orders arrive in 2-7 days. (East coast is about 1-3 days, West coast is about 3-7 days).
When shipping from the states, unfortunately we have no control over a package in customs. Passing from US post to International post and transferring through customs can sometimes cause unpredictable delays; we apologize for the inconvenience. UPS offers quicker delivery times, but at higher costs (usually around $80). We charge actual cost plus $5 for UPS International Expedited services.
For the UK, Mexico, New Zealand, Australia, and other countries in Europe, Asia and South America, we charge $15 (plus $5 per lb) for USPS First Class Mail. This usually takes 1 to 3 weeks for delivery. UPS is available at cost (plus $5). These services are usually about $65 and are usually delivered in 3-5 days. Again, we do not have control over a package in customs. Transferring from US Postal and through customs can cause delays. We apologize for the inconvenience.
We can not guarantee that international customers will or will not have to pay any duties for customs. International customers are responsible for any fees that may arise in customs. Products Development, LLC does not have any control over customs costs.
Additional note on International orders: Every country has varying regulations regarding the import of dietary supplements. These can change frequently from country to country and enforcement of regulations is often subject to the interpretation of customs agents. Products Development, LLC is not responsible for these changing regulations and we do not have control over whether or not an item is restricted in certain countries. Products Development, LLC cannot guarantee that issues won't arise in customs. We will do our best to help resolve any issues; however, the responsibility lies with the buyer.